Office Policies

At Kingston Smiles NY, we are committed to providing every patient with exceptional dental care in a respectful, organized, and welcoming environment. To ensure consistency, minimize disruptions, and maintain high standards of service, we’ve outlined our office policies below. Whether you’re a new or returning patient, these guidelines are designed to help make your visits stress-free, timely, and fully informed.

We offer flexible scheduling, including early morning and evening appointments, and we do our best to accommodate your preferred times. To respect everyone’s time:

• Please arrive 20 – 25 minutes early to complete check-in or any necessary forms.
• If you need to reschedule or cancel an appointment, we require at least 24 hours’ notice.
• Missed appointments or last-minute cancellations may result in a cancellation fee, especially for more extended or specialty visits.
• Repeat no-shows may be subject to limited future scheduling.

Timely communication helps us better serve you and other patients.

Our office accepts most major dental insurance plans and will verify your coverage in advance whenever possible. Please:

• Bring your insurance card and photo ID to each visit.
• Notify us promptly of any changes to your insurance plan or contact details.
• Understand that copayments, deductibles, or uncovered portions are due at the time of service.
• If you’re uninsured, we offer flexible payment options and third-party financing through CareCredit®.

We’ll provide precise dental treatment estimates and help you navigate your benefits for the most affordable care.

Your health and privacy are our top priorities. We follow all CDC, ADA, and OSHA infection control standards, including:

• Sterilized instruments and disinfected treatment rooms after every patient
• Use of gloves, masks, and other personal protective equipment
• Private consultation areas for sensitive health discussions

We comply with HIPAA regulations to protect your personal and medical information. For full details, please refer to our.

For patients under 18 years of age:

• A parent or legal guardian must be present at the initial appointment.
• We encourage guardians to stay during the visit to support a positive experience.
• Please inform us if someone else is bringing your child so we can confirm appropriate consent.

We are proud to offer family-friendly dental care and strive to keep children relaxed and informed during their appointments.

It’s essential to keep your medical records up to date. Please notify us of:

• Any new medications, health conditions, or allergies
• Changes to your phone number, email, or address
• Preferences for appointment reminders (text, email, phone call)

This ensures safe and customized care during every visit.

In the event of severe weather, power outages, or public health emergencies, we may need to close or delay office hours. We will:

• Notify you by phone, text, or email
• Reschedule appointments as quickly as possible
• Prioritize urgent dental care needs

Check our website homepage or social media for the latest updates.

We ask all patients to treat our staff and fellow visitors with kindness and respect. Any form of abusive language, harassment, or inappropriate behavior will not be tolerated. We strive to create a space that is inclusive, professional, and welcoming to all.

We’re here to help. If you have any questions about our dental office policies, scheduling, insurance, or anything else, our front desk staff will be happy to assist you.